Translating Complex IT Into Clear, Scalable, and Secure Business Solutions
Erika Hernandez | IT & Cybersecurity Leader • Educator • Strategic Problem Solver
🌟✨ I’m Erika Hernandez, a cybersecurity and IT leader known for turning chaos into clarity—whether I'm streamlining service desk operations, building infrastructure from the ground up, or leading certification-focused programs in higher ed.
With over 5 years of experience across healthcare, education, and enterprise environments, I’ve led cross-functional teams, consolidated vendors to save thousands, and helped organizations pass audits with 100+ controls—all while mentoring future tech professionals.
I earned my Master’s in Cybersecurity in May 2024 and bring a unique ability to simplify the complex. Whether it’s Active Directory cleanup, software integrations, or service delivery redesign, I lead with clarity, adaptability, and accountability.
My leadership style is built on transparency, curiosity, and action. I’ve built IT programs, modernized infrastructure, and communicated technical solutions across all levels—from end users to executives.
🔐 You've heard of the CIA triad—Confidentiality, Integrity, and Availability. I bring the CAA: Clarity, Adaptability, and Accountability.
🚀 Whether you're building a team, solving a systems challenge, or looking for a confident leader to drive change—I’m here to lead with impact.
“Leadership develops daily, not in a day.” – John C. Maxwell
🌐 Learn more on LinkedIn
Erika brings together technical depth, cybersecurity expertise, and a rare ability to lead with empathy. Her passion for continuous learning keeps her ahead of emerging threats and innovations, while her Achiever mindset ensures projects are executed with precision and excellence. Backed by strong Focus and attention to detail, Erika delivers secure, scalable solutions that not only solve complex technical problems—but also improve user trust and operational success.
As John C. Maxwell says in The 21 Irrefutable Laws of Leadership, “Leadership develops daily, not in a day.” Erika embodies this mindset—growing through every project, refining her skills, and investing in long-term leadership that strengthens teams and systems alike.
Leading with Positivity: Erika Hernandez Inspires Teams and Drives Results
With her contagious positivity and collaborative spirit, Erika brings energy and focus to every project. Whether managing service desk operations or leading cross-functional IT initiatives, she inspires teams to exceed expectations. Her strategic mindset and forward-thinking approach help organizations implement scalable solutions that support long-term growth in today’s fast-paced digital landscape.
Cybersecurity-Focused IT Leader: Erika Hernandez Protects and Optimizes Business Operations
Erika is more than a technical expert—she’s a trusted cybersecurity and IT compliance leader. A 2024 Master’s graduate in Cybersecurity, she brings a proven ability to secure systems while aligning technology operations with regulatory standards.
She has overseen dozens of IT controls across SOX, Internal Audit (IA), and Cybersecurity (CYB) categories—ensuring systems remain compliant, resilient, and audit-ready. From user access reviews and Active Directory cleanups to software integration, server patching, and backup verifications, Erika leads with accountability and attention to detail.
Her experience managing complex compliance matrices (like those with 50+ controls and varying audit cycles) has saved organizations thousands and prevented risk exposure. Erika isn’t just managing checkboxes—she’s making IT and security work better, smarter, and safer.
Whether it's endpoint management, infrastructure optimization, or policy enforcement, Erika brings clarity and control to every layer of IT operations—making her an invaluable asset for any organization aiming to scale securely.
Adaptable and Strategic: Erika Hernandez Excels in Fast-Moving, High-Impact Environments
Erika thrives in dynamic environments—whether leading IT service delivery, mentoring support teams, or independently managing infrastructure upgrades. Her adaptability, technical versatility, and strong communication skills allow her to connect with stakeholders across all levels. She’s trusted to deliver high-impact results while maintaining strong working relationships in fast-changing business settings.
Empathetic IT Manager: Erika Hernandez Delivers Trusted Support Across Teams and Cultures
With a strong background in end-user support and bilingual fluency in Spanish and English, Erika is known for bridging communication gaps and restoring confidence during high-pressure situations. When a client faced a multi-site outage, Erika stepped in—spending hours on the phone with Microsoft Azure, coordinating across technical teams, and keeping stakeholders informed and calm.
Her ability to navigate the issue with empathy, composure, and clear communication earned immediate praise from teammates and leadership alike. Erika not only resolved the issue efficiently—she strengthened trust across the organization in the process.
As John C. Maxwell wrote in The 21 Irrefutable Laws of Leadership: "People buy into the leader before they buy into the vision." Erika’s leadership is built on empathy, trust, and action—delivering technical results while always keeping people at the center.
Resume & References – 2025
Below you'll find my current resume and a collection of professional references. My resume outlines my experience in IT leadership, cybersecurity, infrastructure management, and teaching. The reference section highlights feedback and recommendations from colleagues, direct reports, and executive leaders I’ve worked with across different industries. These documents together provide a comprehensive view of my professional background, leadership style, and the impact I've made on teams and organizations.
📄 Open or Download Resume
📄 Open or Download References